Order policies
Shipping, returns, refunds, and cancellations.
Custom fabrication is different from buying a standard shelf item. These policies explain when an order enters production, how long it usually takes, and what happens if plans change.
Stock / cut-material lead time
Normally ready to ship or pick up within 2–5 business days, unless the product listing states otherwise.
Custom-order lead time
Normally 7–14 business days after final design approval and required payment or deposit. Complex work may take longer and will be quoted.
Local pickup / delivery
Pickup is available by appointment in the Huntsville, Texas area. Local delivery may be available for an added fee based on distance and size.
Shipping
Shippable products can be sent within the United States. Parcel, oversized, and freight costs depend on dimensions, weight, destination, and packaging.
Shipping costs and delivery timing
Shipping is not included unless a product listing specifically says it is. Standard-parcel shipping is confirmed before payment or checkout. Oversized sheet metal, fire pits, large fabricated products, and full-size material may require local pickup, arranged delivery, or a freight quote.
Carrier transit time begins after production is complete. Carrier delays are outside our direct control, but we will provide available tracking and help resolve shipment problems.
Returns on standard, non-custom products
Standard, non-personalized products may be returned within 14 calendar days of delivery if they are unused, unmodified, and in resalable condition. Contact us before returning an item. Unless the return is due to our error or a verified defect, return shipping is the customer's responsibility.
Personalized and custom products
Personalized, custom-sized, custom-designed, or made-to-order products are generally final sale once the customer approves the design and production begins. These items are manufactured specifically for that customer and often cannot be resold.
Cancellations
Contact us as soon as possible if you need to cancel. Before custom production begins, we will normally refund the uncommitted portion of the order. Completed design work, specially ordered materials, or other nonrecoverable costs may be deducted. Once custom production has begun, the order may no longer be cancelable.
Damage, defects, or incorrect items
Inspect the order when it arrives. Report shipping damage, a material defect, or an incorrect item within 7 calendar days of delivery. Keep the packaging and send clear photos. If the issue is our responsibility, the remedy may include repair, replacement, remake, or refund.
Refund timing and buy-now-pay-later orders
Approved refunds are returned through the original payment method. When a buy-now-pay-later provider is used, that provider adjusts the installment schedule or returns eligible amounts according to its refund process. Processing time after we submit a refund depends on the payment provider and financial institution.